Frequently Asked Questions
How do I find and watch my e-learning courses?
From the My Account or Help menus, or you can click here.
For more e-learning instructions, continue here.
How do I find my downloads, pre-orders, and order history?
From the My Account menu, or these links: Pre-Orders, Orders, Downloads.
How do I unzip my purchased downloadable files?
For download help, start here.
Why does shipping cost so much?
Our shipping costs are “Live Rates” – that is, when you put in your zip code, our website requests the current rates from USPS and UPS to ship from our fulfillment center in Denver, Colorado to you. There are a number of shipping options to choose from on the checkout page.
The cost you see is the cost we pay to ship your items, we do not charge any overhead. We apologize for not being able to offer lower-cost shipping than what USPS and UPS charge us. Small businesses like ours do not have the ability to create our own shipping fleet like some of the larger booksellers.
Specific Product Questions
Heart Sound Recorder Lecture Series
My Heart Sound Recorder Lecture Series download is missing slides or looks jumbled. Can you help?
The Heart Sound Recorder Lecture Series features text animations to make the show more enticing to watch. The slides have timed animations that play as the presentation plays.
PowerPoint files have two modes: Edit and Play. In Edit mode, the animations won’t play and sometimes cause overlapping text and this is why your slides may appear blank and/or jumbled.
To play the presentation as it was intended, first, unzip the download (using the instructions on the right side of this page), open either file in PowerPoint, select “Slide Show” on the PowerPoint menu bar, and click “Play From Start”. Use the left/right arrow keys or your mouse button to advance the slides. You can also edit the slideshow to play through automatically by changing the animation settings to suit your needs.
Selene River Press Questions
What are the Historical Archives and how do I use them?
A remarkable collection of research and commentary from the earliest days of nutrition science. You’ll find over 400 thought-provoking articles and important out-of-print books here, each accompanied by a summary and available as a free PDF download.
You can search the articles by keyword at the top-right of the the Historical Archives homepage, or browse the Archives by subject using our book browser on this page.
Where can I find information about educational events?
On our Events Calendar, you’ll find seminars, conferences, and more!
Webinar Wednesday Questions
How do I access past webinars?
Log in to your account on SeleneRiverPress.com and visit “My Account” and click on “My Membership“.
For monthly subscribers, the most recent webinar will be listed for 14 days.
For annual subscribers, an archive of all previous webinars is available for one year from the date of your subscription.
How do I manage my subscription?
Log in to your account on SeleneRiverPress.com and visit “My Account” and click on “My Subscription”. You can view, edit your payment method, renew, or cancel your subscription.
I'm not a student, are any discounts available to me?
We offer a 50% discount to students, but do not offer any subscription discounts for non-students. Email us at Info@SeleneRiverPress.com to get started (we need a picture of your student ID and information about your qualifying area of study).
Can I upgrade a monthly subscription to an annual subscription?
Yes! Please contact us at Info@SeleneRiverPress.com for assistance. For upgrades within 30 days of the original purchase, we’re happy to apply a credit of your first month to your upgrade cost.
How do I attend webinars?
With an active subscription you will receive a new pre-registration email before each webinar. This email will contain a pre-registration link. Click the link to register.
The personalized registration email is sent multiple times ahead of a webinar, typically one week, 3 days, 1 day, and 2-4 hours ahead of the webinar.
Once registered, you will receive a second email containing a zoom link for that week’s webinar. You can also use the email to register while the webinar is underway and receive an immediate link to join the webinar in progress.
Note: sometimes these emails get caught in spam. If you do not see either email in your inbox, check your spam/junk folder.
If you miss the live webinar, the recording is typically available within a few hours on your Membership page. If you miss a live webinar, monthly subscribers will have 14 days to watch the webinar replay. Annual subscribers will have unlimited access to all webinar replays and the archive content for a year from their subscription start date.